FAQ

Frequently Asked Questions

The brain processes hearing signals from both ears for improved clarity and a more balanced sound. You will be able to hear much better with two personal sound amplifiers; your satisfaction with the devices will be much higher. If you use only one personal sound amplifier but have hearing difficulty in both ears, the brain has to process two different sound and clarity levels, which makes it more difficult to obtain a clear understanding of the sound signal. Additionally, you will save more if you purchase two personal sound amplifiers at the same time as opposed to buying them separately.

Both Empower BOOST and Empower ACTIVE models use size 10, zinc-air batteries that can be found at many local stores as well as online retailers.

Most users experience five to seven days’ worth of battery life depending on the usage.

Store batteries in their original packaging as loose batteries kept in a jar or bowl may result in the batteries shorting before they are used.

Remember zinc-air batteries need a period of time in contact with the air to fully charge before use. Waiting at least 60 seconds after removing the sticky-tab. This time allows the battery to reach its full potential and will assure that you get the longest battery life.

Make sure all of the residue from the sticky-tab is removed from the battery before placing it in your Empower®. Open the Empower device’s battery door overnight to allow any moisture inside the device to air out or store your Empower Personal Sound Amplifiers in a dehumidifier unit or “dry box” especially designed for hearing devices.

Detailed Battery Information

Every Empower® Personal Sound Amplifier comes with a one year manufacturer’s warranty covering any defects in materials and workmanship.

In the event of a malfunction within the warranty period, please contact Empower Support with the details of your issue.
Read the Warranty

Empower® Personal Sound Amplifiers offer a forty-five -day satisfaction guarantee. We strive to manufacture the highest quality device hearing amplifier on the market and will to work with you to get the full experience from your Empower. If you don’t completely love your Empower for any reason, all you need to do is contact us within thirty days of receiving the device for instructions on how to return the device back to us for a full refund on the purchase price.

Submit a Return

Empower® BOOST is designed for individuals who prefer the styling of a Behind the Ear (BTE) Personal Sound Amplifier, with the volume and program setting tucked securely behind their ear and the three different color options – beige, black or gray. It is worth noting that the Empower® BTE model fits the widest range of users.

Empower® ACTIVE sits entirely within in the natural curves of the ear yet does not block the ear canal. Empower ACTIVE sits comfortably and securely in the ear like a custom molded earpiece and is designed for those with active lifestyles or those who don’t want a Behind the Ear (BTE) Personal Sound Amplifier. Empower ACTIVE incorporates industry-leading technology and features found on $5000 custom fit hearing devices, all contained within its cutting-edge design.

If you feel you’re experiencing significant hearing problems or loss, you should seek the advice of a medical or hearing professional. If you have or think you or may have any of the following conditions please consult a doctor before purchasing:

  • Visible deformity of the ear
  • Fluid or drainage from the ear within the past 90 days
  • Sudden, rapidly progressing, or fluctuating hearing loss
  • Spells of acute or chronic dizziness
  • Hearing loss only on one side that has worsened in the past 90 days
  • Ear canal blockage, a lasting ear infection or a plugged up fullness feeling
  • Excessive wax buildup, or a history of excessive wax buildup
  • Pain or discomfort in the ear
  • Ringing in one or both ears within last 90 days

Each ear is unique and everyone’s hearing is slightly different. The Empower line of personal sound amplification products (PSAP) are designed to amplify the most useful frequencies, such as the sounds associated with human speech. The devices are not customized to your hearing, however they do arrive pre-set with four separate amplification programs which are designed to assist in the most common hearing situations. Think of it as buying a suit of the rack verses going to a custom tailor for a bespoke suit.

Ringing in the ears is most commonly caused by nerve-related hearing damage. PSAP are not designed to cure, or treat the ringing in your ears, but the ringing may become less noticeable when you are using one.