The brain processes hearing signals from both ears for improved clarity and a more balanced sound. You will be able to hear much better with two personal sound amplifiers; your satisfaction with the devices will be much higher. If you use only one personal sound amplifier but have hearing difficulty in both ears, the brain has to process two different sound and clarity levels, which makes it more difficult to obtain a clear understanding of the sound signal. Additionally, you will save more if you purchase two personal sound amplifiers at the same time as opposed to buying them separately.
Both Empower BOOST and Empower ACTIVE models use size 10, zinc-air batteries that can be found at many local stores as well as online retailers.
Most users experience five to seven days’ worth of battery life depending on the usage.
Store batteries in their original packaging as loose batteries kept in a jar or bowl may result in the batteries shorting before they are used.
Remember zinc-air batteries need a period of time in contact with the air to fully charge before use. Waiting at least 60 seconds after removing the sticky-tab. This time allows the battery to reach its full potential and will assure that you get the longest battery life.
Make sure all of the residue from the sticky-tab is removed from the battery before placing it in your Empower®. Open the Empower device’s battery door overnight to allow any moisture inside the device to air out or store your Empower Personal Sound Amplifiers in a dehumidifier unit or “dry box” especially designed for hearing devices.
Every Empower® Personal Sound Amplifier comes with a one year manufacturer’s warranty covering any defects in materials and workmanship.
In the event of a malfunction within the warranty period, please contact Empower Support with the details of your issue.
Read the Warranty
Empower® Personal Sound Amplifiers offer a thirty-day satisfaction guarantee. We strive to manufacture the highest quality device hearing amplifier on the market and will to work with you to get the full experience from your Empower. If you don’t completely love your Empower for any reason, all you need to do is contact us within thirty days of receiving the device for instructions on how to return the device back to us for a full refund on the purchase price.
Empower® BOOST is designed for individuals who prefer the styling of a Behind the Ear (BTE) Personal Sound Amplifier, with the volume and program setting tucked securely behind their ear and the three different color options – beige, black or gray. It is worth noting that the Empower® BTE model fits the widest range of users.
Empower® ACTIVE sits entirely within in the natural curves of the ear yet does not block the ear canal. Empower ACTIVE sits comfortably and securely in the ear like a custom molded earpiece and is designed for those with active lifestyles or those who don’t want a Behind the Ear (BTE) Personal Sound Amplifier. Empower ACTIVE incorporates industry-leading technology and features found on $5000 custom fit hearing devices, all contained within its cutting-edge design.
If you feel you’re experiencing significant hearing problems or loss, you should seek the advice of a medical or hearing professional. If you have or think you or may have any of the following conditions please consult a doctor before purchasing:
- Visible deformity of the ear
- Fluid or drainage from the ear within the past 90 days
- Sudden, rapidly progressing, or fluctuating hearing loss
- Spells of acute or chronic dizziness
- Hearing loss only on one side that has worsened in the past 90 days
- Ear canal blockage, a lasting ear infection or a plugged up fullness feeling
- Excessive wax buildup, or a history of excessive wax buildup
- Pain or discomfort in the ear
- Ringing in one or both ears within last 90 days
Each ear is unique and everyone’s hearing is slightly different. The Empower line of personal sound amplification products (PSAP) are designed to amplify the most useful frequencies, such as the sounds associated with human speech. The devices are not customized to your hearing, however they do arrive pre-set with four separate amplification programs which are designed to assist in the most common hearing situations. Think of it as buying a suit off the rack versus going to a custom tailor for a bespoke suit.
Ringing in the ears is most commonly caused by nerve-related hearing damage. PSAP are not designed to cure, or treat the ringing in your ears, but the ringing may become less noticeable when you are using one.
Empower BOOST FAQ
Empower® comes assembled with the brand-new Empower® Tip, a uniquely-shaped, flexible, medical-grade silicone tip, which is curved like your ear canal, giving you the comfort of a custom ear mold with any of the hassle or long wait times.
If the standard Empower Tip does not fit your ear canal, is either too large or too small, the tip can be swapped out easily for a more appropriate sized tip. For larger ear canals we have included a Large Power Tip with your Empower. For smaller or oddly-shaped ear canals, we can send you a set of more traditional, circular domes that may better fit your ear canal.
Empower® arrives at your door assembled with the brand-new Empower Tip and Tubing. Due to the shape of the Empower Tip, it is important that the tip is placed in the ear correctly for maximum comfort and sound quality.
Please follow these steps to ensure the Empower Tip is properly seated in your ear:
- Verify the correct Empower Tip is attached to the correct Empower Tubing. The Empower Tips have an embossed L (left ear) or R (right ear) and the tubing has a blue (left ear) 2B or red (right ear) 2B marking where the Ear Lock attaches to the tubing
- Place the Empower Tip in your ear canal first, holding the tip vertically, with the long portion of the tip on top
- Move the body of the Empower securely and comfortably behind your ear, making sure the Empower Tip remains firmly in the ear.
Every ear canal is a different, and while our standard size Empower® Tip fits many, it does not fit everyone. If after trying the standard Empower Tip you are experiencing trouble with the fit, either too loose or too tight, we do have a few alternatives to help you.
For larger ear canals, we have included a Power Tip with every Empower. This tip can be easily swapped onto the Empower for a more snug fit as well as a small boost in overall volume gain over the standard Empower Tip.
The accessories bag includes both a Empower® Power Tip as well as an additional adapter. This adapter is required to put the Power Tip on the tubing. Please refer to the following diagram for instructions on how the tubing assembly goes together.
Many people successful wear both eyeglasses and Empower® Personal Sound Amplifiers. For best results, put your glasses on first. Place the Empower body between your glasses and your outer ear. To avoid problems when removing your glasses or putting them back on, resist tilting your glasses up or down as you take them off or put them on.
Empower ACTIVE FAQ
Empower® comes packaged with optional Comply™ Premium Foam Tips. If you experience whistling or feedback or prefer a snug fit, the Comply Premium Foam Tips will give you an ear bud style fit without adding bulky tubes or wires.
Empower® ACTIVE arrives at your door with everything you need to get started inside the box. All you need to do is take a battery out of its package, remove the sticky-tab, wait 60 seconds for the battery to activate, and then place the battery in the Empower ACTIVE to experience enhanced sound. If needed, attach the optional Comply™ Premium Foam Tip.
- For Left ear, use Empower ACTIVE with Blue dot on inside.
- For Right ear, use Empower ACTIVE with Red dot on inside.
- Gently place Receiver in entrance of ear canal.*
- Carefully tuck Arm into upper bowl of ear.
*DO NOT place receiver inside ear canal.
Empower ACTIVE is a great option for people who wear glasses. Empower ACTIVE slips unobtrusively into your ear, with nothing behind your ear or in your ear canal.