Empower ACTIVE Troubleshooting

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Are you an active adult who needs help hearing? The Empower® ACTIVE features world-class digital technology and was created with people like you in mind. Its patented In-The-Ear (ACTIVE) design that allows natural air movement so you don’t feel blocked off from your surroundings. Empower ACTIVE slips unobtrusively into your ear, with nothing behind your ear or in your ear canal. It’s so comfortable that you’ll forget you’re wearing it

If you experience whistling or a loose fit while wearing the Empower ACTIVE, please try the Comply™ Premium Foam Tip* included with your device.

*Comply™ is a registered trademark of Hearing Components.

 

Your Empower ACTIVE uses the volume dial to turn the device on and off. You can also open and close the battery door to turn your Empower ACTIVE off and on.

closed-earInsert/Remove Battery to Turn ONOFF)

open-earTurn Dial Towards Arm To Turn On.

You may hear whistling if the Empower ACTIVE is turned on but not securely placed in your ear. This is normal and a sign that Empower ACTIVE is working. Once the Empower ACTIVE Receiver is properly fitted onto your ear, the whistling will stop.

 

(if not using Comply™ Premium Foam Tip)
WYLE

Gently place Receiver at entrance of ear canal.*
*DO NOT place receiver inside ear canal.

Carefully tuck Arm into upper bowl of ear.

 

 

Using Optional Comply™ Premium Foam Tip

closed-ear

open-ear

Push Comply™ tip on to Receiver until you can feel the end of Receiver through the opening in the tip.*
*Comply™ is a registered trademark of Hearing Components.

Pinch tip between finger and thumb to compress foam.

Place compressed tip into ear canal entrance with volume dial facing outward.
(DO NOT PLACE TIP INSIDE EAR CANAL.)

 

Empower ACTIVE uses size 10/10A zinc-air batteries.

Before inserting a new battery into your Empower ACTIVE, remove the pull tab and wait a full minute for the battery to charge.

Batter_01 + Battery_02

Do not use batteries if there is a sticky residue from the tab or other unwanted substance as this can block the battery air hole.

Battery_04_Device + Battery_03

The battery must be placed with the plus (+) sign up. If the battery compartment does not close easily, the battery is inserted incorrectly.

Note: Never force the battery door shut. It may permanently damage your Empower.

The Empower ACTIVE uses size 10 / 10A zinc-air batteries. Please note the expiration date on the battery, and never leave exhausted batteries in the Empower ACTIVE as they may leak and damage the device.

The life span of the battery depends on a number of factors, such as the program and volume settings of your Empower ACTIVE and the number of hours used per day.

In rare cases, a new battery may be exhausted because it was not sealed properly. If your Empower ACTIVE does not work after replacing a battery, try inserting a different new battery and remember to wait a full minute after removing the pull-tab on the battery before use.

Always remove the battery from your Empower ACTIVE if it will not be used for a prolonged period of time.

CAUTION: Batteries can be harmful if swallowed. Be sure to keep batteries out of reach from children and pets. If a battery is accidentally swallowed, seek medical attention immediately, or call the National Battery Hotline collect at 202-625-3333.

 

Empower ACTIVE has four separate programs to accommodate the most common hearing situations.

ProgramFrequencies AmplifiedIndicator
1High frequencies emphasizedOne beep
2All frequencies emphasizedTwo beeps
3Program 1 + increased noise reduction and boosted volumeThree beeps
4Program 2 + increased noise reduction and boosted volumeFour beeps

To change the amplification program on your Empower ACTIVE, press and hold the program button until your Empower beeps. The number of beeps indicates which program that the Empower is currently using

(2 beeps –> Program 2, 3 beeps –> Program 3, etc).

Your Empower remembers the current program and volume settings when the device is turned off so you do not need to fiddle with the controls every time you use the device; however, it is important to experiment with the different programs in different noise environments when you initially use your Empower ACTIVE to get the most out of device.

 

Keep your ears clean to maximize the benefit of your Empower ACTIVE. Earwax can clog the Empower ACTIVE’s Receiver, reducing the effectiveness of the Empower ACTIVE.

  • Use the cleaning tool included in the Empower ACTIVE’s box to gently clean away wax and other debris from the Empower.
    LE_Brush_Clening
  • The Empower ACTIVE can be cleaned daily with a tissue or soft cloth. Do not use water, alcohol, or other liquid agent to clean the Empower ACTIVE as they may damage it.
  • Do not let the Empower ACTIVE to get wet. Do not use hair spray while wearing the Empower ACTIVE. Do not expose Empower ACTIVE to excess moisture or heat.
  • Store the Empower ACTIVE in a cool, dry place when not in use, with the battery compartment open. Remove the battery from the Empower ACTIVE during periods of extended non-use.

If the sound from your Empower® ACTIVE is weak or there is no sound, try these helpful tips to try and resolve the problem.

  1. Make sure the Empower ACTIVE volume dial is in the ON position.
    NOTE: If you have a battery in the device, you should hear a whistle from the Empower when it is not in your ear and the volume is on. This is normal and a sound that indicates your Empower is working properly. Open the battery door fully to silence your device.
  2. Reposition the Empower ACTIVE in your ear.
  3. Turn the Empower ACTIVE volume dial to the OFF position. Open and then close battery compartment, wait 45 seconds, and turn Empower ACTIVE back ON.
  4. Check the battery contacts for corrosion. If there is any doubt, try a new one (remember to remove the pull-tab on the battery surface and wait one full minute before using a new battery.)
  5. Make sure battery is inserted correctly and battery compartment door is completely closed.
  6. Make sure battery is fresh. If there is any doubt, try a new one (remember to remove the pull-tab on the battery surface and wait one full minute before using a new battery).
  7. Humid environments sweat, and moisture may clog the device and distort sounds. Consider using a hearing aid dehumidifier overnight.
  8. Check the Receiver for wax or debris. Use wire loop on the Cleaning Tool to remove move any wax in the Receiver.
  9. Humid environments, sweat, and moisture may clog the device and distort sounds. Consider using a hearing aid dehumidifier overnight.
  10. If your problem persists, email us at customerservice@EmpowerHearing.com with a description of your problem.

If the Empower® ACTIVE makes a whistling sound when in the ear:

  • Whistling (feedback) occurs when the amplified sound returns to the microphone and is re-amplified.
  • Try a program with a lower volume setting.
  • Clean any wax from the Empower ACTIVE that may be interfering. Use the cleaning brush that was included in the package, a soft cloth or tissue.
  • If the Empower ACTIVE whistles despite being properly seated in your ear, add the Comply™ Premium Foam Tip.
  • Confirm that the Empower ACTIVE is working properly by removing the device from your ear and covering the Empower ACTIVE Receiver or attached Comply™ Premium Foam Tip with your finger. The whistling should stop.
  • If the problem persists, please email us at customerservice@EmpowerHearing.com with a description of your issue.

If the problem persists, email us at customerservice@EmpowerHearing.com with a description of your problem.

Empower® ACTIVE is designed for natural use with the telephone. Some people find a slight increase in Empower ACTIVE volume yields the best results when using the phone.

  1. Center the phone’s receiver (or cell phone’s speaker) over your ear and the properly inserted Empower ACTIVE Personal Sound Amplifier.
  2. Alternately, slightly angle the phone’s receiver forward.
  3. Empower can also be used with the speaker phone function.

 

To get the most out of your Empower, remember these 3 keys:

  1. ACCLIMATION

    When you start using Empower, your brain has to learn how to listen to sounds that it has not had to process in years or has never processed.

    This can be a big adjustment, but the human brain is an amazingly adaptable, and at any age age it can still can relearn to how to properly process these sounds, but it takes time and practice. Medical studies have shown that your brain requires several weeks to adjust to a new sound environment and become accustomed to your new Empower. During this time:

    • You may initially notice lots of background noises. These noises have always been a part of your environment, and in time your brain will tune out many of them.
    • You may find that a quiet environment is more comfortable in the beginning.
    • Gradually introduce new listening environments as your ears become accustomed to your Empower and remember to try all four programs.
    • The addition of new sounds in your life can be overwhelming. Try wearing your Empower for a short period each day and gradually extend the time that you wear them as you feel comfortable.
    • In noisy environments, you may find it easier to understand what is being said by facing the speaker.
    • Your own voice may sound too loud. This is very common for new users. Most people find that they get used to the level of their own voice in a few days.
    • You may also feel plugged up or feel like you’re talking in a barrel, especially if you are using the Power Empower Tip. This is called the occlusion effect is a normal reaction to having something in your ear canal. The sensation usually goes away in the first few weeks.

    Using a Empower to its fullest can take practice and patience. Some people adjust very quickly, and most adapt within a few weeks. Please do not give up prematurely.

  2. QUALITY OF LIFE

    Everyone is born with two ears for a reason. The brain takes the sound input from both ears to understand a particular sound or voice. It is best to maintain balance by wearing a Empower in each ear. By maintaining balanced amplification you will experience:

    • Significantly better understanding of speech and conversation.
    • Less overall background noise amplification.
    • Better hearing and understanding in noisy situations.
    • Better localization of the direction of sounds.
    • Listening will be more pleasing and effortless.
    • Sound is balanced and more natural, especially music.
  3. THE COMFORT ZONE

    Everyone is born with two ears for a reason. The brain takes the sound input from both ears to understand a particular sound or voice. It is best to maintain balance by wearing a Empower in each ear. By maintaining balanced amplification you will experience:

    • Empower comes with two different sizes of of Empower Tips. If you hear a whistling noise when the device is on and in your ear, you may need to use the Power Empower Tip, which is included in the accessories bag.
    • It can take time for the Empower to feel comfortable. Try wearing it for 30-60 minutes a day at the beginning and gradually extend the time that you wear them each day.